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Welcome to Rush Print NYC!

FAQ'S

DESIGN AND PRODUCT INFORMATION +


What if I don’t see exactly what I’m looking for?

We offer full custom design whether it is choosing a color you do not see or bringing your vision to life. One of our custom design experts would be happy to help. Simply email us at [email protected]

What are my paper options?

Our current paper options for cover stock include 16pt Coated Cover and 16pt Uncoated Cover and our text options include 70lb Bond, 70lb Strathmore® Premium Writing, 80lb Gloss Coated Text, 80lb Silk Coated Text, and 100lb Gloss Coated Text.

What are you envelope stocks?

Our envelopes match our letterhead stocks and are available in 70lb Bond and 70lb Strathmore® Premium Writing.

What are my customizing options?

Our online Design Studio is easy to use and offers many customizing options. You can change background colors, fonts, photos and you can move items to anywhere you would like. The sky is the limit! For more help on working with the online editor tool click here: Online Editor Help

What are Bleed, Trim and Safety areas?

BLEED: Is the amount your art must extend past the cut line so that when trimmed to the final size your printed piece has no white showing where there should be ink at the edge of the page. Bleed is required on all jobs where you desire the ink to end at the edge of the piece. Bleed should be set to 1/8” on all sides of your art, for example if your postcard has a finished size of 6” x 9”, your artwork canvas size should be 6.25” x 9.25”, the extra amount will be trimmed off in finishing and your postcard will look perfect.
TRIM: Is the final size your product is cut to.
SAFETY: Is the area 1/4” in from the edge of your printed piece. This area should not contain any text or important content. This is important for 2 reasons, first it improves the look of your finished piece its never pleasing to the eye to have important content run right to the edge of the sheet. Secondly it prevents critical info like phone numbers or addresses from being cut off in production.

I have a small border around my artwork is that ok?

We recommend that all borders around the edge of your work be at least 1/4” in from the edge of your work and that borders that bleed come in at least 1/4” in from the trim line. Our presses print some of the finest work anywhere and we are extremely accurate when we trim and finish your work. But nothing is a precise as the human eye and it can pick up the absolute slightest inconsistency when you have a thin border around your work and this is why we recommend you avoid that in your design.

I would like to use social media icons on my artwork do you have any?

Yes! We have a clipart folder in our Design Studio where you can add them.

What types of files can I upload?

.JPG, .PDF .PSD, .SVG. We recommend that your image be high resolution taken directly from your digital camera or photographers original digital files. Using photos from online sites including Facebook, Instagram and Twitter will give you a poor image quality as these images have been converted to a lower resolution to be able to view faster on the internet. It is industry standard that photos should be 300dpi.

What if I have a finished file that does not match any of your sizes?

We have tried to offer the most popular sizes and sizes that provide our customers with the most for their money, for example 5.5” x 8.5” postcards cost the same to produce as 6” x 9” so we offer our customers the 6” x 9” size standard. If you have a custom size you love and it needs to be that size we would be happy to help, please send us an email at [email protected]

How do I upload my photos?

You can add images under the Add Image section in our Design Studio. When you customize your design, choose add image, in here you may check the box of the photos you would like to use or upload new from your desktop. Then all you have to do is Drag and Drop into your desired location. For more information on working in the Design Studio click here: Design Studio Help

Will my colors be as bright as they are on screen?

We have some of the tightest quality control standards in the industry and have done everything possible to make the colors on screen look as close as possible when printed and is a major reason why each job is run by itself and never gang run. Please realize colors on screen will always look brighter than print due to the differences in how color is produced between screen and print, if you are worried about being too dark choose one shade lighter from our selection. Also jobs that are printed on coated stock will have a better shine and brightness than work printed on uncoated sheets. UV Coating also helps to give more shine and brightness to your work.

Can I save a design I am working on and finish it later?

Yes. Simply save your project by creating an account. Creating an account is easy and only requires an email address and password. You can save by clicking “SAVE” towards the top right of your screen. When you come back to your Rush Print NYC account, find My Projects when you login. Click here: Account to create your account.

DIRECT MAIL +


How do I set up my mail list?

If you already have your list organized in a spreadsheet, follow these instructions to upload a file to us and load all of your addresses at once. All addresses must be in one file we cannot merge multiple files through the site. If you have a complex mailing with multiple mailing lists please email [email protected]
1) Download our excel template here: Excel Address Template. 2) Open it in Microsoft Excel (for PC and Mac users) 3) Copy the cells from your spreadsheet for a particular column and paste them into the corresponding column in the template 4)Once you have all the addresses correctly, save your spreadsheet with your name then upload when choosing order options.
DO NOT MOVE, EDIT, OR CHANGE THE HEADERS FOR THE COLUMNS IN THE TEMPLATE IN ANY WAY. A) Name B) Address 1 C) Address 2 D) Address 2 E) City F) State G) ZIP Code
Zip codes that start with 0 are losing their 0’s! Some spreadsheet applications may remove zeros from the beginning of zip codes. To avoid or fix this issue in Excel:
- Select the Zip Code column - Right click and select Format Cells - Go to the Number tab - Select Category: Special - Choose Type: Zip Code - Select OK

What happens after I submit my mail list?

Your list is first run through our mailing software to organize all of the data and it is sent to be verified against the USPS National Change Of Address (NCOA) registration list. If someone on your list moved and notified the Post Office of their move then this will be automatically updated for you so it goes to the right person. After your list has been updated by the NCOA it is presorted according to postal route and this is why the postage is less than if you mailed it yourself.

How do I get a mail list?

Many clients develop a list over time gathered from client feedback or they may have purchased a list from an outside source. If you do not have a list but would like to start a direct mail program we would be happy to help. Please email us at [email protected], tell us a little about yourself and what you would like to accomplish with your mailing. Example Hi this is Mario from Cafe Napoli and I would like to send a coupon postcard to everyone within 5 miles of my cafe located in Garden City, NY 11530 or if you have specific demographics you would like please provide them. We have access to some fantastic data miners and can find you mailing lists for a variety of demographics.

My mailing list doesn’t match your quantities exactly?

Please choose the next largest quantity that is greater than your mailing list. We will send the overs not mailed to you by UPS ground free of charge.

How much is postage?

We offer two levels of postal service and each comes with its own fixed postage rate depending on the schedule of delivery required. Presort First Class provides delivery within 2-5 days, Presort Standard ensures delivery within 7-10 days. We have seen Presort Standard mail deliver faster but neither Rushprintnyc.com or even the USPS guarantees the delivery schedule for Presort Standard mail and it can vary greatly on postal volume. If your mailing is time sensitive we recommend you choose Presort First Class Mail. Rushprintnyc.com is not responsible for how or when the USPS delivers any mail. You will only be charged for the postage amount for the number of pieces mailed. Postage is not charged on your overs they are sent to you free of charge by UPS ground.

ORDERING +


I do not see the quantity I want?

For mailing you should order the next quantity above what you are mailing and we will send the extras to you by UPS ground for free. If you happen to need a larger order than what we offer please email us at [email protected] and we will be happy to help.

Can I see a proof of my order before I pay?

Yes. Part of every project includes providing you with a digital proof after you save and before you purchase. By clicking the preview button in the upper right hand corner. You may go back at anytime before you place your final order to make changes, make sure you SAVE.

What if I have an issue placing my order?

Please email us at [email protected] with your concern and your preferred method for us to contact you. No waiting on hold, no bad music on loop, we’ll email or call you back right away with the answer.

Can I just email you my order?

If you have a custom order or a special project we would love to help email us at [email protected]. For items on our website it is best to order online to improve processing speed, accuracy and to prevent from incurring any special setup charges.

How do I proof my order?

Before you upload your files. Please run your projects through spell check, twice. Check for common words that sound and spell alike, spell check can auto-correct to a similar word with a different meaning. Once files are uploaded through our site they go immediately into production and begin the printing process. We cannot edit your files once they are submitted. All files are reviewed to ensure they meet our design specifications, if they do not we will contact you so you can send us a corrected file. We are not reviewing your file for content and will not look for spelling and grammar errors. Please make sure all of your fonts are embedded and outlined correctly in your PDF, if in doubt check our Artwork Guidelines here.
Our online editor has auto-correct built into the text tool to help limit spelling errors but should not be used in place of good proof reading.

Can my order be canceled?

Unfortunately no, once an order has been placed we immediately begin prepping your files for press and put it into production. Please check your files closely before they are submitted.

How do I apply my offer code?

At checkout one offer code per order may be used. Offers cannot be combined.

What are my payment options?

You can pay with Visa/MasterCard/Discover and ECheck

Will I receive an invoice?

Our website automatically creates and sends all invoices for items purchased online, if you did not receive it please check the spam folder for the email account you used for your Rushprintnyc.com account. If you place a custom order you will also receive an invoice from us directly.

What if I have an issue once I receive my order?

Once you have completed your design we recommend you proofread it twice and have someone else proofread it if possible. Once you hit submit your order cannot be changed and we are not responsible for spelling errors, or incorrect color choices. Your on screen proof is a highly accurate representation of your finished piece so please make sure you love it before you submit your final design for production. We hand inspect every order before it ships, to ensure you receive nothing but the finest quality printing. Should your order come damaged in shipping please take a picture and email it to [email protected] along with your order number and receipt, we will fast track a replacement order to you immediately.

DELIVERY & SHIPPING +


What shipping carriers do you use?

We send all direct mail via the USPS, all other shipments are sent via UPS.

What is your turnaround time?

Our standard turnaround time is 2 days as defined by our Turnaround page. We also offer Next Day Turnaround which is also defined on our Turnaround page. These times do not include shipping, please plan accordingly based on both production time you choose in combination with the delivery service you request. Should you be on a special timeline and need extra special assistance we would be happy to help, please email us at [email protected] with the word RUSH in the subject bar and we will do out best to assist you with any special needs. Emails sent after 8pm est. will be answered the following morning.

How much is your shipping?

Shipping is calculated based on weight and will appear in your shopping cart calculated based on your location, weight of your items and level of delivery service.

If I place a large order does my order ship together?

Your complete order will always ship together at the same time. Due to weight restrictions for each box placed on us by our shipping carriers and because we care about our customers backs we will sometimes ship your order in multiple cartons.

Will you break up boxes and ship to multiple locations?

We do not offer split shipping, if you would like 500 brochures sent to Miami and 500 brochures sent to Brooklyn you will need to place 2 separate orders for 500 brochures each you cannot order 1000 brochures and split ship.

Do you have a faster shipping service if i need it an even bigger hurry?

If you have a special project that requires a unique timeline and special delivery arrangements please email [email protected] Some people say rush is their middle name, its our first, we win.

May I change my shipping?

Due to the fast nature of our order processing system we cannot update your shipping information once it has been submitted into our system for that job, but you can change it in your account settings for future jobs.

Will you blind or 3rd party ship?

We offer this for our reseller program only, if you would like to inquire and see if you are eligible for this program please visit our Reseller Partnerships page or email [email protected]

Where is my tracking number?

Your tracking number will be sent via automated email by our system prior to shipment via UPS. Please check the email address on your account and its spam folder. Direct Mail orders will only have a tracking number for the UPS overs that are sent should you have extras that were not mailed. The USPS does not provide tracking info for direct mail, a copy of a USPS 3602 form will be provided on request to confirm that a mailing was indeed mailed. We always recommend as a matter of good practice that you put your office or home address on your mailing list so you can confirm when the piece was delivered.

Have a question that would be helpful to others, or that you do not see here?

Email us at [email protected] and we will get back to with the best answer we can!

REFUND/REPRINT POLICY +


RushPrintNYC.com reserves the right to update and revise this Refund/Reprint Policy without prior notice to match any change in our policies, services or in response to client feedback. We will list revision the latest revision date on this page as updated, ensure you check it before placing orders as the current policies in place will apply at the time of your order.
We promise you a defect free product printed to the best practices of the printing industry every time you place an order with RushPrintNYC.com.  Our comprehensive Triple Quality Inspection ensures your job is done right every time. We review your files when they arrive, when your job is printed and when your job is in the finishing department.
Should your job arrive and it doesn't look as you planned please contact us through our Contact Us form which can be found in our footer, please do not forget to give us your order number and briefly explain the issue. We must be notified of any issues within 6 business days from the receipt of your delivery or RushPrintNYC.com will assume your order is terrific and will not be responsible for any reprint or refund of the order. We will respond to all inquires within 3 business days from when it was received. We may or may not requested that the entire job be returned to us as you received it to receive a refund or reprint. If this is the case we will provide you with a return label for UPS and schedule a pickup from your location. We may also require a photo of the defect be sent to us to view the issue, we will provide you with an email to send a digital image at that time. 
If it is determined the job is defective due to our workmanship we will reprint the job on an expedited schedule and ship the same way as you originally paid for free of charge. We will only issue a refund after the first reprint of the item for the original price.
We will follow up within 48 hours of your reprint to make sure everything is corrected and you are satisfied. If we ask for the original order to be returned to us and we do not receive it within 2 weeks from date its return was requested we will consider it was satisfactory for use and the reprint was a second order and you will be billed accordingly for both. 
RushPrintNYC.com is solely responsible with respect to a bad order to the maximum permitted by law, RushPrintNYC.com is not responsible for any indirect, special, incidental, consequential or other damages, including but not limited too loss of profits, goodwill, use, data or any other intangible damages perceived by defect from your print job.
RushPrintNYC.com is not responsible in anyway for your mail once it is delivered to the USPS. We cannot be held responsible in anyway for how your mail is delivered or when it is delivered. There will be no refunds of postage due to delivery delays by the USPS, please plan accordingly to avoid last minute mailings or ensure you choose Presort First Class Postage when in doubt of delivery time. 

Below are some guidelines and examples of situations where a refund, reprint or return of your print job would not be possible:

  • Orders refused at delivery by UPS or undeliverable by UPS. We will reship for you at your requested level of delivery at the corresponding cost should a package be returned to us.
  • If your order is lost, delayed or returned to us because of the wrong address entered when your order was placed. If found we will reship at the original shipping charges.
  • Products delayed in production due to problem files or incorrect info provided with the order.
  • Product that is delayed in production and/or shipping as a result of shipping company delays, acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond our control, disruption or failure of communication and information systems, disruption or failure of utilities, international customs issues, and any other circumstances that are beyond our direct control.
  • Product that has experienced a color shift during the conversion to CMYK format, for example as a result of having been submitted by the customer in RGB or PMS Pantone colors.
  • Errors that are contained in the uploaded customer file, e.g., misspelling, graphics, bleeds, grammar, damaged fonts, punctuation, wrong cuts, incorrect or missing folds, die lines, crop marks, transparency, overprint, and finished product size. 
  • RushPrintNYC.com does not make any changes to customer supplied files
  • Product that experiences print or images that are fuzzy, pixilated or otherwise distorted as a result of the customer providing artwork that is not at a minimum of 300 DPI at 1:1 ratio (or 100%) and/or in CMYK mode.
  • Products that do not exactly match color or ink density. RushPrintNYC.com does not color match as there are too many variables between your system and ours. Our color is set the highest industry standards and we recommend consulting a pantone book that converts to CMYK process if you are concerned about color and plan based on what you see on the book not on screen.
  • We make no claim that any product is writable unless its stated in the description. UV coated products cannot be written on under normal circumstances. Uncoated stocks offer the best option when concerned with write-ability but coated stock usually work fine with a ball point pen if not UV coated. Please order a sample size to test if you are concerned about use in other printers after you receive your work.
  • We are not responsible for duplicate orders entered by customers or if an order is cancelled after it enters production. We start work as soon as you send your files so chances are if you ordered it, it's already in production.
  • Orders that have dated material that arrive with insufficient time to use the material as intended. It is the customers responsibility to choose the appropriate level of service and shipping when ordering and to plan accordingly.
  • We are not responsible for any orders that violate our terms and conditions and terms of service including any possible copy write infringement. It is the customers responsibility to have permission to print any files sent to RushPrintNYC.com and use any mailing list provided to us.
  • RushPrintNYC.com is not liable for the loss, corruption or damage to any designs uploaded and saved to your account, order history and related info.
  • The release of an order by the shipper without obtaining a signature.
  • RushPrintNYC.com accepts no responsibility or liability for any problems that may arise in connection with any print order or mailing service we provide.